The customer handled sensitive information and needed stronger control over who could access it, how privileged access was managed, and how the organization could demonstrate that important security requirements were being followed. The business concern was not only data protection; it was also the ability to show auditors and internal stakeholders that access, encryption and security controls were being managed consistently.

Weak privileged-access controls or inconsistent encryption can increase the impact of a security incident and make audits more difficult. The customer therefore needed a practical governance model that reduced unnecessary access, protected sensitive information, and made compliance status easier to understand and demonstrate.