Certified Expert Support
Certified Atlassian professionals, on hand when you need an answer.
OVERVIEW
Experts Behind Your Atlassian Tools
3R Infotech is focused and specialised in Atlassian implementations, and our certified experts stay with you after go-live. Certified Expert Support gives your teams a dependable team for Jira, Jira Service Management, Confluence, Bitbucket, Rovo and Opsgenie.
As an Atlassian Platinum Solution Partner and a 2024 Atlassian Partner of the Year Rising Star, we bring the same discipline to support that we bring to delivery, including standard operating procedures for projects such as migrations and upgrades.
Atlassian Platinum Partner
Jira to Opsgenie
Migration SOPs
Expert escalation
THE CHALLENGE
Why It Matters
Blocked teams
Recurring issues
Product breadth
Risky changes
OUR OFFERINGS
What We Cover
Jira & Jira Service Management
Support for configuration, workflows, request management and service desk operations.
Confluence & Bitbucket
Help with spaces, permissions, templates, repositories and pipelines.
Opsgenie & incident response
Support for alerting, on-call and incident workflows.
Rovo & AI in Atlassian
Guidance on using Rovo and AI features within your tools.
Migration & upgrade support
Server-to-Cloud and upgrade projects supported by standard operating procedures.
Escalation to specialists
Clear routes to senior Atlassian specialists for complex or urgent issues.
OUR APPROACH
How It Works
Raise
You send a request through the agreed channel and it is logged and acknowledged.
Triage
We classify it by impact and urgency and assign the right Atlassian expert.
Resolve
The expert fixes the issue, tests with you and explains the cause.
Prevent
Recurring causes are analysed and removed through configuration or process changes.
Atlassian Platinum Solution Partner