Atlassian Centre of Excellence
India's best Platinum Solution partner and Rising Star Award 2024–25. Service Management Specialisation. 14+ years of enterprise Atlassian implementation mastery built into every engagement.
#1 Atlassian Partner in India
Atlassian Platinum Solution Partner & Rising Star Award Winner 2024-2025
3R Infotech is an Atlassian Platinum Solution Partner and Rising Star Award Winner for year 2024–25, with 14+ years of enterprise implementation experience. Backed by a structured Centre of Excellence, certified engineers, and proven results. We also have Service Management Specialisation Accreditation which essentially enables us to provide the best for your ecosystem and lead Digital Transformation with proven success.
OUR CORE FRAMEWORK
Why Our Centre of Excellence Delivers Better Outcomes
The CoE is a structured operating framework — not a marketing term. It directly benefits every client through institutional knowledge, standardized processes, and certified delivery quality.
Institutional Knowledge
Every project feeds our shared knowledge base. Patterns, pitfalls, and proven solutions are accessible to every engagement team — avoiding reinvention on each project.
Standardized SOPs
Repeatable Standard Operating Procedures for migrations, upgrades, JSM implementations, and cloud transitions minimize errors and shorten delivery timelines significantly.
Certified Professionals
All engineers hold active Atlassian certifications across Jira Software, JSM, Confluence, and specialist accreditations including App Development and Administration.
QA Gates
Every implementation passes defined QA checkpoints before go-live. Configuration quality review, SLA validation, and user acceptance testing are mandatory.
Industry Playbooks
Pre-built playbooks for BFSI, EdTech, Manufacturing, and Government reduce discovery time and accelerate configuration using industry-proven patterns.
Continuous Learning
Regular internal training programs keep the team current with Atlassian's evolving roadmap — including AI/Rovo capabilities, cloud features, and new product releases.
PRODUCTS WE COVER
Full Atlassian Product Coverage
SUB-PRACTICE AREAS
Five Specialized Practice Areas
| Practice Area | Key Services | Platform |
|---|---|---|
| ITSM with Atlassian & Gen AI | JSM implementation, ITIL-aligned processes, AI-powered triage with Rovo, service catalog design, CMDB | JSM Premium/Enterprise + Rovo |
| Consulting & Strategy | Process discovery, platform strategy, license optimization, ROI modeling, architecture design | All Atlassian products |
| Agile & DevOps | Scrum/Kanban implementation, CI/CD pipelines, SAFe at scale, PI Planning facilitation | Jira Software, Bitbucket, Bamboo, Jira Align |
| Transition to Atlassian Cloud | Server/DC to Cloud migration, data residency, compliance, app compatibility, hypercare | Atlassian Cloud (all products) |
| License Consulting | Right-sizing, SKU optimization, renewal strategy, TCO analysis, marketplace rationalization | Atlassian licensing platform |
PROOF OF EXPERTISE
Client Success Highlights
50%
TAT Reduction
Global EdTech — JSM Implementation
72%
Form Simplification
800 agents, 70,000 users
1M+
Issues Migrated
Global manufacturing leader
100%
RBI Compliance
NABFID India data residency
| Client | Industry | Solution | Outcome |
|---|---|---|---|
| NABFID (India's Apex DFI) | Government / PSU NBFC | Atlassian Cloud Migration | 100% RBI data residency compliance, PSU-grade security |
| Global EdTech Platform | EdTech | JSM Enterprise (800 agents, 70K users) | 50% TAT reduction, 72% form simplification, real-time dashboards |
| Global Manufacturing Leader | Manufacturing | Cloud Migration (2K users, 1M+ issues) | 300+ workflows optimized, 800+ custom fields rationalized |
| Global Manufacturing Leader | FMCG | Jira Project Management | 20%+ timeline adherence improvement, bottleneck elimination |
| Indian Energy Exchange (IEX) | Energy / Finance | Atlassian Platform | Enterprise-grade delivery platform for capital markets |
Atlassian Platinum Solution Partner