Converged IT Operations
One Partner. Total IT Mastery.
3R Infotech delivers the complete Converged IT spectrum — ITSM, ITOM, ITAM, Agile, DevOps & Gen AI — as India's premier Atlassian Platinum Partner and certified ServiceNow partner, with 18+ years of domain expertise.
OUR NUMBERS
18+
Years Domain Experience
ITSM, Agile & IT Ops
200+
Implementations
Across all industries
50+
Certified Engineers
Atlassian & ServiceNow
99%
Customer Satisfaction
Average CSAT score
What Is Converged IT?
A Unified Approach to Your Entire IT Landscape
Converged IT unifies IT Service Management, Operations, Asset Management, Agile delivery, DevOps, and Gen AI on coherent, integrated platforms — eliminating silos and accelerating business value.
IT Service Management (ITSM)
Design, deliver, and manage IT services with ITIL-aligned processes. Incident, problem, change, and request management on Jira Service Management or ServiceNow.
IT Operations Management (ITOM)
Proactive AIOps monitoring, event correlation, and auto-remediation. Predict outages before they impact business. Reduce MTTR by 60%.
IT Asset Management (ITAM)
Full-lifecycle hardware, software, and license management. Discovery-driven CMDB. Spend optimization and audit-ready compliance.
Agile & DevOps
Accelerate software delivery with Scrum, Kanban, and CI/CD pipelines. Jira Software, Bitbucket, and Bamboo for end-to-end delivery traceability.
Gen AI & Agentic Automation
Embed generative AI into every IT workflow. Atlassian Rovo and ServiceNow Now Assist deliver autonomous agents that resolve, triage, and onboard — without human intervention.
Managed Services
End-to-end platform management post go-live. L1/L2/L3 support, proactive monitoring, upgrades, and continuous adoption programs across IST, European, and US time zones.
Why 3R Infotech
The Partner That Goes Beyond Implementation
We are not a staff augmentation firm. We are a specialized, outcome-oriented practice with institutional knowledge built over 200+ real-world implementations.
Centre of Excellence
Internal CoE ensures consistent delivery quality. Standardized SOPs for migrations, upgrades, and implementations. Every engineer benefits from collective learning.
Certified Deep Expertise
All delivery engineers hold active Atlassian certifications. ServiceNow certified consultants. Leadership with 18+ years in ITSM, Agile, and DevOps.
Flexible Engagement Models
Fixed cost, dedicated resource, Skill as a Service, and managed services. Scale up or down based on your project and budget needs.
Multi-Timezone Support
IST, European, and partial US time zone coverage. Global deployments supported with local understanding of India-specific compliance requirements.
Compliance-First Delivery
RBI/NBFC, GDPR, ISO 27001, and PSU-grade compliance expertise. India data residency specialists. Audit-ready implementations.
AI-Led Innovation
Early adopters of Atlassian Rovo and ServiceNow Now Assist. We bring production-proven AI use cases, not PowerPoint promises.
Industries We Serve
Proven Across Every Major Vertical
BFSI
RBI-compliant, audit-trail ready ITSM
IT / ITES
DevOps-native service management
Manufacturing
Predictive maintenance & field service
EdTech
70,000+ user scale deployments
Government / PSU
100% India data residency compliant
Healthcare / Pharma
CAPA & quality management
Telecom
Network ops automation
FMCG / Retail
Cross-functional project management
Engagement Models
Flexible Ways to Work With Us
Managed Services
End-to-end platform management. Proactive monitoring, upgrades, performance tuning, and feature adoption. SLA-driven, multi-timezone support.
Fixed Cost Project
Defined scope, milestone-based delivery, clear SLAs. Best for migrations, upgrades, and defined implementations. No surprises.
Dedicated Resource
Certified engineers assigned exclusively to your project. Onsite, remote, or hybrid. Fixed monthly billing. All time zones supported.
Skill as a Service
Pre-paid annual hours (500/1000 per year) across Architect, Admin, and Developer profiles. Ideal for peak-and-valley requirements.
